
It seems to me that fate would always have things go wrong shortly after a warranty expires. I have had my Powerbook for a little over 3 years. Overall it is not in bad shape. A bit gluey on the frame but I can design my works, and surf the web. I can blog (when blogger will let me . . .) and overall my needs are being met. That is until the computers main components begin to break down before my very eyes!
In March, when my Mac turned 3 and my AppleCare expired I learn just how arrogant Apple is! Did you know that you can not renew your AppleCare, that from the time of expiration, 3 years after purchase, every time you call them they will charge you around $50 dollars to help you? I love this machine and how wonderful it is to work on, but the quality of minor pieces like
the power source(!!!) is shabby and disappointing! Why do they assume that everyone who buys their products will be willing to, or be able to, replace their machine every 3 years??? In my world purchasing a computer is up there with buying a car or a major kitchen appliance. I don't anticipate replacing my brand new fridge in 3 years. Who does?
All this and I haven't even broached to topic yet! (I did say this might be long!)
Let me just say that I don't really take my computer anywhere. I unplug it and sit outside in my garden, or when I travel it comes with. But a majority of its life is spent on my desk. The wear and tear is pretty minimal. So when I saw that my powercord was ripping at the connection, for the second time since I have had this machine, I was a little miffed. $85.00+ after tax is a lot to pay (TWICE!) for a major component that doesn't really see that much action. I don't pull it out by the cord. I don't yank it or crush it. Worst part was that it was still lighting up, and staying green, so all of a sudden the machine just shut down. 0% battery. I think I stopped breathing for a few seconds before I realized what had happened.
I went to Apple.com (on my husbands iMac) and searched the online store for the part I needed to replace. For some reason the comments box caught my eye. If I tell you that out of 750+ comments 90% where angry consumers talking about how many times they have had to replace this piece, how the item has thrown SPARKS(!!!!!) and one even documented that their new powercord scorched their laptop, would you believe me? I would sure want to see it for myself.
Click here to do just that!
Left with no way to turn on my machine I had to go to the Apple store and replace the power adapter. I asked them if there were any plans to change the design to a more sturdy and functional one. The nonchalance of these guys baffled me. They have obviously had a ton of angry people come in and don't want to have the conversation, again. They showed me the new models, with the new magnetic power adapter connection and shrug. Nothing they can do for me. And really, this kind of incompetence goes a bit higher than these two. They aren't decision makers. They are like car show models pointing at the shiny objects. So what of the people who have invested their money in the faulty machines??? Where is the recall? Where is the fix?? Who is going to rectify this problem that so many people are experiencing?? Where is Apple's responsibility??? Or do we just get to eat it? Buy a new one. Hope we dont explode with this one?
I have to stop here because I am just riling myself up, but I am curious. Has anyone else had this problem?? I might be sorry I asked. This may be like opening Pandoras Box. But I am curious . . .